Messaging allows you to react faster to customer requests and make the customer experience seamless. On average, our clients see their NPS scores increase by 30%. At Hubtype, that's evident in the NPS score of our customers. Increased CSAT and NPSĨ5% of customers that interact with brands on WhatsApp don’t want to go back to traditional channels.

In fact, with Hubtype, our customers typically see a 99% open rate. With WhatsApp, you're able to avoid crowded inboxes and establish a more meaningful connection with your customers.

Because most people open their messenger apps several times per day, WhatsApp messages have higher open rates than other forms of communication. There are plenty of benefits of using the world's most popular messaging app to communicate with customers. It was also the fourth most installed non-game app across the globe after social media apps TikTok, Facebook, and Instagram. That marks an 18.2 percent increase from the previous month. In April 2021, the WhatsApp Messenger app was downloaded 13 million times.

Benefits of a WhatsApp Business Account Global reachĪs of 2021, WhatsApp is the most popular global mobile messenger app worldwide with approximately two billion monthly active users, outranking Facebook Messenger at 1.3 billion and WeChat at 1.2 billion users.

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